Shipping Policy
Domestic Shipping
We are pleased to offer fast, reliable shipping across the United States. Orders are processed within 1-2 business days, and you can expect delivery within 3-5 business days.
Shipping rates are calculated at checkout based on your location and selected shipping method.
International Shipping
We ship internationally to over 50 countries worldwide. International orders may take 7-14 business days, depending on the destination. Please note that customs duties, taxes, or fees may apply and are the recipient’s responsibility.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor its progress.
Return Policy
Hassle-Free Returns
We want you to love your purchase! If you’re not completely satisfied, we offer returns or exchanges within 15 days of delivery for eligible items.
Non-Returnable Items
Due to the customized nature of certain products, we are unable to accept returns or exchanges on:
- Personalized items, including products featuring custom CliftonStrengths selections (e.g., your Top 5 or Top 10 strengths).
- Sale items and final clearance products.
We take great care to ensure your personalized items are crafted to your specifications. If there is an error on our part (e.g., incorrect customization or damaged product), please reach out, and we’ll make it right.
How to Initiate a Return
1. Contact us at info@strengths-store.com.
2. Provide your order number and details about the product you want to return or exchange.
3. We’ll provide a prepaid return label for domestic returns or instructions for international returns.
Return Conditions
- Refunds will be processed back to your original payment method within 5-7 business days after we receive the return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us at info@strengths-store.com with photos of the issue, and we’ll resolve it as quickly as we can.
General Questions
What products do you currently offer?
We offer customizable products designed to highlight CliftonStrengths themes:
- Name Tags
- Table Tent Name Cards
- Desk Placards
These are perfect for individuals or teams, especially for workshops and events. We plan to expand our collection to include mugs, calendars, notepads, and cards. Stay tuned!
Who are your products designed for?
Our products are ideal for:
- Individuals: Showcase your unique strengths with personalized desk placards.
- Coaches and Companies: Customize products for team workshops, events, or corporate branding.
How do I place an order?
- For Individuals: Select your product on our website, and you’ll be directed to our secure customization platform to choose your top 5 or 10 strengths from a dropdown menu and finalize your design.
- For Teams/Companies: After selecting your product, you’ll be redirected to our secure build site, where you can upload an Excel list of team members and their strengths. You’ll also have the option to upload your company logo for branded products.
Rest assured, our build site fully integrates with our ordering system and uses secure technology to protect your information.
Frequently Asked Questions
Can I cancel my order?
Yes, you can cancel your order if it hasn’t been processed. Contact us at info@strengths-store.com
Do you offer expedited shipping?
Yes, we offer expedited shipping at an additional cost. Select your preferred option during checkout.